Customer Experience Systems Engineer

📢 Job Opportunity: Customer Experience Systems Engineer Department: SafriCloud – IT Start Date: 1 January 2026 Contract Type: Permanent (3-month probation period)⭐ Purpose of the RoleThe Customer Experience Systems Engineer will provide high-level support to SafriCloud customers across VoIP, Genesys, Vicidial, QContact, and related platforms.🎓 Minimum Qualifications & ExperienceMatricDiploma in ITIndustry certifications advantageous: Microsoft Azure, AWS, FortinetMinimum 5 years’ experience in a mid-level IT Support role, including VoIP / CCaaS exposure🛠️ Key ResponsibilitiesMicrosoft Server AdministrationLinux Server AdministrationNetwork and Firewall SupportMicrosoft Azure AdministrationSharePoint AdministrationVoIP Services SupportVicidial support and configurationGenesys Cloud CX implementation and supportQContact implementation and support💡 Competencies RequiredStrong Windows and Server Administration skillsStrong troubleshooting skillsExperience in Azure infrastructure managementVicidial AdministrationGenesys Architect Flows, Digital Channels, SIP, QA🧩 Additional Competency RequirementsReliable, energetic, and goal-orientedSelf-motivated with excellent timekeepingOwn reliable transportStrong team player💼 Salary, Incentives & BenefitsNegotiable based on experience⏰ Working HoursMonday to Friday: 08h00 – 17h00Rotational standbyOne weekend per month (as required)📝 Next StepPlease complete the pre-application link below to be considered for this role: Safricloud Application - IT- Customer Experience Systems Engineer – Fill out form