Customer Operations Specialist

First-Line Client Service – HamburgYour Next Career Move: Customer Operations Representative in a Dynamic RoleAre you a customer-focused professional who thrives on solving problems and managing technical workflows? Do you speak fluent German and communicative English?We are looking for a dedicated Representative to be the vital first point of contact for our clients and internal teams in Hamburg. If you're ready to jump into a full-time role where you ensure seamless service delivery and smooth operations, we want to hear from you!What You'll Be Doing: The Core of the ServiceThis role is the engine of the service team. You won't just answer phones; you'll be managing the technical support lifecycle from start to finish.First Contact Resolution: Serve as the initial point of contact for all technical requests (phone, email, tickets) from clients and internal colleagues.Rapid Troubleshooting: Quickly assess, troubleshoot, and resolve first-line client issues effectively.Workflow Management: Efficiently manage and allocate job requests to the appropriate engineers based on urgency and technical specialization.Service Coordination: Monitor service request statuses, ensuring timely follow-up, resolution, and excellent communication with all stakeholders.Documentation & Knowledge: Maintain accurate service records in our ticketing system and contribute to technical documentation, FAQs, and knowledge-sharing resources.Collaboration: Work closely with our engineering team to ensure clear communication and an efficient, productive workflow.What You'll Need to BringWe're looking for a sharp communicator with some technical foundation and a service-first attitude.Professional Experience: Proven experience in a support, helpdesk, or coordination role is a plus.Language Fluency: Fluency in German is required for clear communication with our clients. Proficiency in spoken and written English is also essential for internal collaboration.Technical Know-How: Familiarity with modern service desk software and ticketing systems.Core Skills: Strong analytical abilities and proven troubleshooting skills to efficiently solve technical problems.Work Ethic: The ability to excel in a fast-paced, hybrid environment and effectively manage multiple priorities simultaneously.Ready to Apply?If you are passionate about delivering exceptional client service and coordinating complex technical tasks, apply today! Join the team in Hamburg and become a key part of the service success.