Customer Quality Engineer

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.We are in search of a Deployment and Maintenance Quality Engineer to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in the Quality team.What You’ll Be DoingContinuously monitor the performance of lockers after installation, collecting data on failures, defects, and other non-conformitiesAnalyze historical and real-time data to identify trends, root causes of problems, and improvement opportunitiesDesign and implement a structured process for collecting, logging, and tracking customer complaintsProactively manage quality issues reported after installation, ensuring a quick and effective resolutionAnalyze complaint trends to identify recurring component failures, batch issues, or usage patternsImplement corrective and preventive actions to avoid the recurrence of problemsCoordinate with maintenance and engineering teams to ensure the quality of solutionsLead continuous improvement initiatives, seeking to optimize installation and maintenance processesDevelop and implement new Key Performance Indicators (KPIs) to measure product and service qualityCollaborate in creating technical documentation and training for maintenance teams, aiming to standardize processes and increase technical knowledgeImprove the organization and accessibility of information in databases, facilitating analysis and decision-makingDevelop customized reports to meet the needs of different areas of the company.What You’ll Bring To The TableProven experience in electronics, electromechanical or cables product manufacturingBachelor's degree in a relevant field like engineering, quality management, etc. is a plusStrong knowledge of quality control methodologies, tools, and best practicesExcellent analytical, problem-solving, and data analysis skillsGreat negotiation and conflict management skillsEffective communication and interpersonal skillsFluent in English (written and spoken)It Would Be Great If You Would Also HaveQuality management certificationSupport on fieldManagement on maintenance Why join us?The opportunity to join our OPS-Quality Team and play a key role in developing and implementing corrective action plans and processes, while contributing to innovative solutions that drive Bloq.it’s revolution in the smart locker industry;A dynamic and fast-paced work environment that fosters innovation, collaboration, and continuous learning;A dynamic and fast-paced work environment that fosters innovation, collaboration, and continuous learning;Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;Flexible working conditions, with a remote-friendly policy and a flexible schedule, allowing you to maintain a healthy work-life balance;Monthly in-person meetings at our HQ office in Lisbon, Portugal, providing an opportunity to connect with the team and immerse yourself in our company culture;The chance to make a meaningful impact by enhancing product quality and supporting our mission to deliver affordable and sustainable solutions;If you're a passionate quality ready to shape the future of smart locker solutions, Bloq.it is the place for you.Ready to join the revolution?At Bloq.it, we provide end-to-end solutions for Smart Lockers, and our software ecosystem, Bloq.it OS, is the leading tech solution available in the market.We've had the pleasure of working with some of the biggest names in e-commerce, logistics, and retail in Europe, such as Vinted and DHL.We have recently become the fastest-growing Smart Locker company in the world. Before Bloq.it the industry had stagnated and lacked innovation and good products. We strive to have the same impact in this industry as Tesla has had on the car industry.We believe that Smart Lockers are a big part of the future for everyone, and we want to play our part in making sure that Smart Lockers become as mainstream as the mobile phone.