Customer Relation Staff

Role DescriptionThis is a full-time on-site role based in the Jakarta Metropolitan Area for a Customer Relation Staff. The primary responsibilities include managing customer communication, ensuring customer satisfaction and retention, providing support and solutions to customer inquiries and complaints, maintaining customer relationships, and working collaboratively with team members to enhance customer service standards.QualificationsSkills in Customer Service and Customer Support to assist and address client needs effectivelyExpertise in Customer Retention and ensuring high levels of Customer SatisfactionStrong Communication skills for clear and professional interactions with customersAbility to problem-solve and handle customer concerns diplomaticallyPrevious experience in client-facing roles is an advantageCapability to work in a dynamic team environment and meet deadlinesBachelor's degree or equivalent experience in Business, Communications, or a related field is preferred