Customer Relations Specialist

About the roleAs an Customer Relation Specialist at Liven, you’ll be the go-to advisor for our hospitality clients across Indonesia, Singapore, and Australia. Your mission is to drive client success by helping venues unlock the full value of the Liven platform—from campaign activation and loyalty strategy to usage insights and performance reviews. You’ll be working closely with restaurant operators and venue teams to create lasting impact through smart engagement strategies and proactive support.What you'll doBuild strong, proactive relationships with clients to maximise usage of key platform features (campaigns, loyalty, offers, etc.)Identify at-risk clients early, uncover challenges, and deliver targeted solutions to retain and grow partnershipsProvide regular performance reviews with tailored insights to drive better business outcomesCollaborate with internal teams (Product, Support, Marketing) to resolve issues and represent client feedbackGuide clients through best practices to ensure they’re confident and effective in using the Liven platformMonitor client account health and usage data to identify upsell opportunities and growth areasSupport onboarding teams by ensuring a smooth post-launch experience and continued engagementCapture insights and feedback to help shape Liven’s evolving customer engagement strategyQualifications2–4 years in a client-facing role such as Customer Success, Account Management, Hospitality Tech, or B2B SaaSStrong background in working with hospitality clients (restaurants, cafés, QSRs)Proven ability to manage client relationships, resolve concerns, and drive digital tool adoptionFamiliar with CRM platforms, customer analytics, or marketing automation toolsExcellent written and spoken English communication skillsStrong analytical skills—comfortable working with data to inform strategySelf-starter with high initiative and the ability to manage multiple client accountsCollaborative, with a strong team mindset and the flexibility to adapt quicklyPassion for hospitality and enthusiasm for solving business problems with technologyGood to HaveExperience with loyalty programs, digital marketing campaigns, or client engagement platformsBackground in hospitality operations or implementing tech tools in venue settingsFamiliarity with Southeast Asian or Australian hospitality marketsExposure to SaaS onboarding, training, or lifecycle managementExperience working in fast-growing startups or scaling client success operationsUnderstanding of Liven’s ecosystem or similar platforms (ordering, POS, CRM, loyalty)Multilingual abilities—especially Bahasa Indonesia, Mandarin, Malay, or other Asian languagesProactive mindset for identifying value opportunities and acting on client feedback