Customer Relationship Manager

At Motia, we're not just about Fuel Cards we're at the forefront of fleet solutions, providing innovative services that power businesses across the UK. We're committed to creating an environment where everyone can thrive. Our culture fosters collaboration, innovation, and growth, ensuring you can build a career, not just a job.With over 300 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you.As a Customer Relationship Manager, you will be part of a team responsible for the development and maintenance of our existing portfolio of customers. Maximising customer loyalty and profitability. You will work with our customers to match their needs with our wide range of fleet products and services, primarily our exciting new Electric Vehicle (EV) products and solutions.Please note this position is based at our Lawnswood office in North Leeds (LS16 6QY).Duties and ResponsibilitiesMaintain excellent relationships with your customer portfolio - understanding your customers current and future EV journey and key drivers for usageDiscuss and cross sell our full range of fleet products and servicesContact customers that have been passed over from New Business and Customer SupportProvide and deliver the best possible customer serviceReview and respond to customer emails and correspondenceEnsure customers are aware and competent in using our online Account Management portal (My Fleet Hub)Confirm and update customers' data and informationEngage with customers that may be showing initial signs of a reduction in their fuel spend, exploring the reasons why and providing a suitable solutionMonthly commission subject to KPI's being achievedRequirementsOur friendly, consultative, and knowledgeable approach to everything we do sets us apart from our competitors, and we are always looking for enthusiastic people with a passion for speaking to customers to join our business. The ideal person will be able to demonstrate that the following skills:Previous, tenured contact/call centre experience is a requirement for this positionCustomer focusedEnthusiastic and a great communicatorWilling to learn about all our products and fleet servicesEager to understand more about our customers and their businessesEnjoy talking on the phone with a good telephone mannerOrganised with the ability to prioritise workloadBenefitsBasic salary - £25,727 per annumMonthly commission - OTE £350 per monthAn additional day annual leave for your birthdayFree breakfastSociable working hours, no weekends or eveningsEarly Friday finishFun, supportive working environmentDress down office25 days annual leavePension4 x salary life assuranceWe are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.