Customer Service Advisor

Location: Reading, RG2 0NHEmployment Type: Full-time, Office-basedWorking Hours: Monday - Friday, 8:00 AM - 4:30 PMSalary: £27,000 - £30,000 per annum + bonusesBenefits: 21 days holiday + bank holidays, modern sit-stand desks, newly refurbished offices, and career progression in a growing business.About The CompanyA well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage asset management across London and Southern England. With a strong reputation for quality, efficiency, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team.The company prides itself on a professional yet friendly working environment, where everyone is valued, supported, and maintains a sense of humour! The culture values straightforward communication, mutual respect, and a focus on getting things done.The RoleThis is primarily a phone-based customer service role. As a Customer Service Advisor, you will spend the majority of your day speaking with customers, serving as their main point of contact and building positive relationships through excellent telephone communication.You will handle approximately 30-60 inbound calls daily, responding to letting inquiries, taking payments, and providing helpful guidance. You'll also make outbound calls to follow up on inquiries, chase overdue payments, and coordinate with tenants regarding planned maintenance works.If you genuinely enjoy talking to people on the phone and find satisfaction in helping customers solve their problems, this role is ideal for you.In addition to your primary phone duties, you will provide administrative support including sending keys to customers and contractors, replying to email enquiries, processing data entry, and handling email correspondence.Key Responsibilities:Handle high-volume inbound customer calls professionally and efficiently (around 30-60 calls per day)Make outbound calls to follow up with prospective tenants, chase overdue payments, and coordinate maintenance schedulesProvide excellent telephone customer service, responding to inquiries, resolving issues, and offering helpful solutionsMaintain and update online property advertisementsFollow up with prospective tenants and manage waiting listsProcess data entry, update records, and manage email correspondenceCoordinate key dispatch to customers and contractorsAssist with general office administrationRequirementsWe're looking for someone who thrives on phone communication and genuinely enjoys helping people. The ideal candidate will have:Essential:Exceptional telephone manner and communication skills - you must be confident, articulate, and personable on the phoneA genuine passion for speaking with and helping customers via telephoneProven experience in a high-volume phone-based role (contact centre, call centre, or customer service environment)Strong customer service skills with the ability to handle challenging conversations professionallyActive listening skills and patience when dealing with varied customer needsConfidence in problem-solving and providing solutions during phone conversationsProficiency in Microsoft Office (Outlook, Excel, Word)Excellent attention to detail and time managementA team-oriented and adaptable approachDesirable:Background in outbound calling or payment collectionsBenefits£27,000 - £30,000 per annum + bonusesJoin a growing, forward-thinking company with career progression opportunitiesWork in a modern environment with ergonomic sit-stand desksBe part of a supportive and friendly team culture that values communication and collaborationDevelop your customer service skills in a varied role with diverse responsibilitiesIf you're an excellent communicator who loves talking to people on the phone and finds genuine satisfaction in helping customers, we would love to hear from you!Apply now to take the next step in your career!IND25