Customer Retention

About Nafham by TyroTyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces positions Nafham by Tyro to be the largest Edutech platform in the MENA region providing both, live online tutoring as well as recorded educational video content. With this new acquisition, Nafham by Tyro is growing fast and expanding its team by hiring the best candidates in the region to fulfill different roles and responsibilities.Job Title: Account Manager & Retention SpecialistJob Description:We are seeking a motivated and detail-oriented Account Manager & Retention Specialist to build strong relationships with parents and students, ensure customer satisfaction, and support renewals and reactivations. The ideal candidate will focus on maintaining long-term client relationships and ensuring a high-quality learning experience.Responsibilities:• Manage customer accounts by monitoring package renewals and coordinating reactivations.• Offer new subjects, discounts, or customized plans to encourage continued engagement.• Gather referrals from parents and students to support business growth.• Collect detailed feedback about the overall service quality and teacher performance.• Handle minor cases and coordinate with other departments for quick resolution.• Recommend suitable teachers based on students’ goals, needs, and learning style.• Maintain comprehensive account records, including students’ weaknesses, needs, and progress, to ensure teachers are fully informed and lessons are tailored for success.• Support retention strategies by maintaining strong, trust-based communication with all clients.Requirements:• Minimum of 2 years of experience in account management, customer success, or a related field.• Excellent English communication skills (written and verbal).• Strong relationship-building and problem-solving skills.• Experience in education, customer retention, or sales is a plus.• Organized, proactive, and detail-oriented with a focus on delivering a top-tier customer experience.Why join Nafham by Tyro?The growth of our team members is just as important as our growth as a company. That’s why we continuously invest in the learning and development of our employeesYour ideas matter! If you are a junior on an executive manager, we want to own and present your ideas with facts, data and key insights and we will help you lead and execute them to create impact to our ever growing learning communityTeamwork makes the dream work. We all work together in a collaborative yet competitive atmosphere to grow as individuals and as a companyExplore your potential. You do not have to stick to a singular set of responsibilities. We value individuals with diverse skill-set and encourage your contribution in different initiativesLast but not least, we aim to hire the best caliber in the region, that's why we provide attractive and competitive compensation packages regardless of experience