Customer Reviews Specialist

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Reviews Specialist you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:Act as the voice of the company in customer interactions.Pitch reviews on multiple platforms and engage with customers.Meet daily review targets and maintain detailed records of customer interactions.Analyze customer feedback to identify recurring themes and opportunities for improvement.Ensure quality and compliance standards in all interactions.Skills and Qualifications:Excellent communication and conversation skills.Team-oriented mindset.Attention to detail and ability to multitask.Time punctuality and problem-solving skills.Flexibility and adeptness in managing and exceeding KPIs.Job Type: Full-Time | PermanentExperience: At least two years of experience in similar capacitySalary: Up to PKR 150,000 per month | Tier base model | Incentives (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday & Birthday Allowance along with other fringe benefits)Location: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timeApplication Question(s):Rate your English communication skills from 0 out of 5?Can you manage afternoon shift timings starting from 01:00 PM till 09:30 PM, Mon - Fri with alternate weekends off?Experience:CSR: 2 years (Preferred)Work Location: In person