Customer Sales Agent

KenyaCustomer Sales AgentInflux provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.We are looking for Sales Customer Service agents from Kenya to join our growing team.If you’re a curious, self-starter, and problem solver, we’re interested in hearing from you!ResponsibilitiesResponsibilities include, but are not limited to:Providing a high level of customer service to customers via inbound calls and emailsThoroughly research and reply to requests with a high sense of urgency and professionalismAbility to troubleshoot and communicate across multiple platformsProactive Sales, both to new and existing customersConstantly evaluate customer experience and make suggestions to improve customer engagement/satisfactionMeet or exceed KPIs such as response time and customer satisfaction scoresBenefitsPerformance-based incentive100% remote workAn international and diverse work atmosphere working with different culturesExperience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability.About you?Your communication style is clear and concise and you’re able to express good empathy and tone across both verbal and nonverbal communicationYou have a knack for de-escalating for de-escalating hot interactions and escalationsPassion for helping othersPassion for learning and self-improvementCommitted to working in a full-time positionSomeone who works with minimal supervision while still achieving or exceeding the targets setSomeone who is solution-driven while practicing self-directed learningInternet And Device RequirementInternet Speed of 40-50 Mbps / Upload Speed - 30 MbpsSystem: Windows 10 or more. 32 -bit Operation system.RAM 8GB or moreProcessors - Intel Core i5 or up.Laptop Only (No Chromebook, Linux OS, or Desktop)Wired headsetQuiet working environmentIf this sounds like you or someone you know, the application link is below! Apply now!Apply Here