Debt Recovery Officer - Write Off

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job Description JOB SUMMARYWorking closely with the Debt Recovery Manager, the Job holder will ensure focused attention and closely monitor the performance of an assigned portfolio of the written off book within all business segments of the Bank to achieve communicated targets through daily customer engagements. KEY TASKS AND RESPONSIBILITIES KEY MEASURABLE GOALSEnsure the recoveries against write-offs target is achieved.Key ResponsibilitiesEnsure compliance with the Bank’s policies and regulatory requirements pertaining collection and debt recovery.Execute the institution’s strategy in reducing the NPA portfolio as per laid out guidelines in the institution’s credit policy.Management, collection, and recovery of outstanding amounts under assigned portfolio with a view of reducing the allocated written off book as per communicated targets.Ensure the written-off portfolio is tracked and recovered as per the bank’s objectives.Daily telephone calls and client visits (on a need basis) to follow up on payments.Demand and enforce repayment of the assigned portfolio and achieve set targets. Negotiating with clients and coming up with suitable exit strategies of the allocated book.Effective use of allocated resources to minimize costs. Ensure a record is maintained with track of all the recovery progress for all loans in NPL and there is ease of access to recovery documentation.Ensure 100% utilization of the collections system as well as other systems that may be implemented to aid recoveries in the bankReport and monitor all risks associated with debt recovery.Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within debt recovery. Do any other duties that may be assigned by the Management. SKILLS, KNOWLEDGE & COMPETENCIESKnowledge in credit management and banking is an obvious advantage.Knowledge on Law relating to bankingCapacity and willingness to work for long hours and within strict deadlines.Excellent interpersonal skillsHigh degree of confidentiality Analytical mindKnowledgeable on the Financial services sectorAssertiveHonestHighly organizedCreative and InnovativeProactive and fast decision makerPhysically fit and versatile and able to work on a computer for long hours. QUALIFICATIONS & EXPERIENCEBusiness Degree/ DiplomaProficiency in computer applications, Credit & Risk Management course. (Desirable)2 years’ experience in credit and debt recovery. Practical experience in Lending and recovery (Desirable) Speed and accuracy ANTI-MONEY LAUNDERING (AML) EXPECTATIONThe incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.A Temporary employee in the Rest of Africa business.Provides a service as a temporary employee covering many fields.SkillsCompetenciesEducationClosing Date14 December 2025 , 23:59The Old Mutual Story!