Customer Service & Admin Support Representative

Location: Remote – PhilippinesMonthly Salary: 45,000 PHPThis is a full-time remote position with standard hours from Monday to Friday, 9 a.m to 5 p.m. Sydney, Australia Time (7 a.m to 3 p.m Philipine Standard Time).About Us:We’re a fast-growing digital marketing agency on a mission to help dental and medical practices thrive. Our clients trust us to deliver real results, and we couldn’t do it without our global team of talented professionals who bring detail, professionalism, and strong communication to everything they do.We’re now looking for a Customer Service & Admin Support superstar to join our Client Success Team. In this role, you’ll play a key part in keeping our clients happy and our projects running smoothly from supporting our consultants with insights and admin, to ensuring top-quality standards and building strong client relationships.If you’re detail-oriented, proactive, and love the idea of combining client communication with behind-the-scenes organisation, this is the perfect opportunity to grow with us.Key Responsibilities:Client Support & Communication:Communicate with clients via email and calls in a professional and supportive manner.Gather and organise content from clients (images, videos, creative assets).Follow up with clients on billing, overdue accounts, or missing information.Call Reviews:Conduct detailed reviews of client call logs to provide insights and feedback to our digital marketing consultants.Identify trends, missed opportunities, and improvements to help clinics increase bookings.Administrative Support:Handle day-to-day admin tasks for the Client Success Team.Maintain accurate records, organise files, and ensure smooth workflow between departments.Research Tasks:Conduct online research (competitors, industry trends, local opportunities, sponsorships, etc.) to support campaigns.Website Quality Assurance:Review websites and landing pages against client requests and log any errors or required changes for the website development team.Ensure QA standards are met, including accuracy, functionality, and user experience.We are looking for a Customer Service & Admin Support specifically with these requirements:3+ years of proven experience in customer service, admin support, or similar client-facing roles.Strong written and verbal communication skills (fluent in English, both spoken and written).Highly detailed, organised, and thorough with excellent time management.Ability to multitask and prioritise effectively.Tech-savvy with proficiency in Microsoft Office/Google Workspace. Experience with project management tools (e.g., Monday.com, Asana, Trello) is an advantage.Comfortable learning and adapting to new systems and processes.Personal Attributes:Extremely detail-oriented and process-driven.Professional, polite, and empathetic in client interactions.Proactive problem-solver with a positive, “can-do” attitude.Team player who can also work independently and take ownership of tasks.Why Join Mediboost?Join a highly respected agency scaling dental practices across AustraliaLead performance with autonomy and visibility across departmentsRemote-first, collaborative culture that values initiative and outcomesFitness subsidy for 12 months to support your well-being.Birthday leave, so you can celebrate and enjoy your special day off!We observe local public holidays, allowing team members to rest and celebrate their national holidays.15 Annual leave days, ensuring team members have time to relax and recharge.Mediboost is an equal opportunity employer.We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds create a better work environment and better products. Whatever your identity, we will give your application a fair consideration.Application processScreening: Recorded Interview through MyInterviewRole AssessmentInterview with Hiring managerInterview with DirectorPrior employment verification checkDon't miss this opportunity to be a part of a team making a real impact. Apply now!