Customer Service Administrator

Coralisle Life Assurance Company Ltd.About Us | A leading regional player in the retail insurance sector, Coralisle Group Ltd., with over 600 employees and offices in Bermuda, the Bahamas, Barbados, the British Virgin Islands, the Cayman Islands, Turks & Caicos Islands, Anguilla, Antigua and Barbuda, Montserrat, Dominica, St. Lucia, St. Vincent, Saint Maarten, Grenada, Trinidad and Tobago, Guyana, Curacao, Aruba, Jamaica and Belize, we and offers a complete range of premier financial and insurance services to our individual and corporate clients. We know that our products make a real difference to our clients and their families.The Role | Reporting to the Administration Supervisor, you will be responsible for delivering high-quality customer service and administrative support, resolving client queries, and promoting Coralisle Life’s suite of life insurance and investment products. You will also maintain accurate records, support compliance, and assist with projects across the Coralisle Group of Companies as required. Other duties & responsibilities include:Act as the primary contact for clients, addressing queries promptly across all communication channels and escalating complex issues when necessaryResolve client issues efficiently to support customer loyalty and reinforce the value of life insurance productsMaintain accurate electronic and physical records, ensuring documentation meets compliance, regulatory, and internal standardsConduct outreach to clients and consultants, coordinate documentation, review submissions for accuracy, and manage inquiries and complaints through to resolutionCollaborate with underwriting and sales teams on policy adjustments, reinstatements, upselling, and client retention strategiesHandle financial tasks including maintaining cash float, reconciling premiums, forwarding deposits, processing claims and policy changes, and preparing cheque requisitionsProvide administrative support such as front desk coverage, correspondence, scanning, filing, and managing the Customer Service inboxCommunicate effectively with team members, assist colleagues across business linesParticipate in project work or other duties as assignedThe Person | To be the ideal candidate you should have:Qualifications, Skills & Experience:Minimum of two years’ relevant work experience, preferably in a customer service environment in the financial services industryCompletion of financial services qualifications requiredSuperior communication and organizational skills along with the ability to be effective in a fluid, fast-paced and demanding sales environmentProficiency in MS Word, Excel, PowerPoint, preferably to advance user levelThe Benefits | We value our employees and offer a supportive and inclusive work environment. We provide opportunities for professional growth and development, competitive compensation, and a comprehensive benefits package.