Customer Service Advisor

Job DescriptionWe’re Hiring: Customer Service Advisors (Webchat & Voice) Join Huntswood – A ResultCX CompanyAre you a confident communicator with a passion for customer service?Do you thrive in a fast‑paced environment and love creating WOW moments?If your answer is YES, then this is your next big opportunity!What You’ll DoManage multiple webchat conversations while handling inbound calls professionallyDeliver high‑quality service in line with performance standards and SLAsBuild rapport and trust with customers using clear, empathetic communicationResolve customer issues at first point of contactMaintain exceptional accuracy and attention to detailAbility to de-escalate customer complaints by resolving expressions of dissatisfaction at first point of callWhat You BringMatric / NQF Level 4Clear credit & criminal recordComputer literateMinimum 1 year experience in customer service (webchat + voice)Understanding of UK market (insurance experience is a bonus!)Strong written and verbal communication skillsAbility to adapt to different customer needsWhy You’ll Love Working With Us – BenefitsJoining Huntswood means being part of a company that puts people first. Our benefits include:Fully covered medical insurance — 100% paid for, because your health comes firstPerformance-based incentives — your hard work = real rewardsAttendance bonuses — show up, get rewardedMonday breakfasts & dignity packs — start the week supportedGrowth & career development programmes — your future is our priorityA collaborative, positive, people‑centric culture — a place where you truly belongReady to Step Into Your Next Big Opportunity?If you're driven, customer-focused, and ready to join a dynamic global team, we want to hear from you!Apply today and be part of something incredible with Huntswood.Core BehavioursAt Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.The job holder should be able to demonstrate the following behaviours that bring our values to life:Deliver WOW!Own it — take personal responsibility for getting things done, find a way.Deliver Unbelievable Service - Create “WoW” moments for your customers every time.Servant LeadershipEnable and empower all employees.Our people are at the heart of our success.Do the right thingBe EmpatheticBe respectful to everyone, alwaysAct with integrity, even when no one is looking.Winning MindsetBring your A‑game every day.Passion is contagious- work every day like it is your first day on the job.Strive for GreaterStay dedicated to continuous improvement.Challenge the status quo and bring forward your best ideas.“It’s not just about what we do, but how we do it — our behaviours are what make us special.”Apply