Customer service agent (English account)

Company Description Tabby empowers individuals to take control of their finances by redefining how they shop, earn, and save. Trusted by over 14 million users, Tabby collaborates with more than 40,000 global brands and businesses such as SHEIN, Amazon, IKEA, and H&M to offer flexible payment solutions online and in stores. Operating in Saudi Arabia, UAE, and Kuwait, Tabby's innovative technology supports business growth and customer loyalty. With a valuation of $1.5 billion and backing from prominent investors, Tabby is at the forefront of financial innovation in the region. Role Description This is a full-time, on-site role located in Cairo for a Customer Service Agent (English account) at Tabby. The role includes providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The agent will effectively communicate with customers in English, assist in account management, and uphold a positive customer experience at all times. Additionally, collaboration with internal teams is required to enhance overall service quality. Qualifications Strong skills in Customer Service, Customer Satisfaction, and a customer-focused approachExperience as Customer Service Representatives or in Account ManagementProficient Communication skills, particularly in English, both written and verbalAbility to manage and resolve customer concerns with professionalismOrganizational skills and adaptability in a fast-paced work environmentPrevious experience in a similar role is a plusBachelor’s degree or equivalent educational background preferred