Customer Service Agent France

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - you've come to the right place!We make the dream possible. Be part of our dream team!What You’ll Do:Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat)Provide expert advice for technical and installation questionsIndependently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issuesCollaborate closely with transport service providers, logistics, warehouse, and product development teamsEnsure high customer satisfaction and improvement of our NPSMentor and support junior team membersData maintenance and process optimization to increase efficiency and service qualityWhat You’ll Do:Handle complex customer inquiries and escalations professionally across multiple channels (phone, email, chat)Provide expert advice for technical and installation questionsIndependently manage cancellation requests, claims, returns, and refunds, including the verification and accuracy of issuesCollaborate closely with transport service providers, logistics, warehouse, and product development teamsEnsure high customer satisfaction and improvement of our NPSMentor and support junior team membersData maintenance and process optimization to increase efficiency and service qualityWhat We’re Looking For:Excellent communication skills in French (C2) and proficiency in EnglishExperience in customer service (at least 1-2 years), ideally in e-commerce or a similar industryStrong communication skills, along with a solution-oriented and empathetic working styleEnjoyment of working in a dynamic team and a strong customer service mindsetGood self-organization and time management skills are required to work efficientlyIT affinity and the ability to quickly adapt to new systems and tools. Familiarity with Zendesk, Shopify, and Aircall preferredResidence in Frankfurt/Berlin or the surrounding areaWhat we offer:A dynamic international work environment in a rapidly growing company with many growth opportunitiesCentral office locationHybrid work model (80% on-site | 20% remote)Employee events (summer party, Christmas party, after-work gatherings)Access to the Corporate Benefits portalEmployee discounts on PERGOLUX productsStrong focus on professional development and skill-buildingFree drinks and snacksEmployee referral programStart DateStart date: As soon as possible.Location: Frankfurt am Main or BerlinWe look forward to receiving your application and resume!📢 For exciting insights into PERGOLUX culture, visit our LinkedIn or Instagram pages:🔗📸