Technical Service Manager Germany (m/f/d)

We are seeking an experienced Technical Service Manager (m/f/d) to support the setup of technical excellence in Germany. Extensive knowledge required on Training, Warranty and Technical fields in OEM and market based automotive fields. Strong problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels to achieve objectives. Reporting to the Aftersales Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Service Manager (m/f/d), you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in Germany. Ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in Europe, UK and China and delivered to the same outstanding levels as the Changan product. Key Responsibilities:Warranty/Maintenance: Planning and executing of regular, comprehensive dealer warranty, service plan, and courtesy vehicle auditsDevelop annual warranty and maintenance plan budgetMonitor the effectiveness of warranty and maintenance plan programsConduct comprehensive studies to monitor competitiveness of brand specific maintenance planDevelop and implement strategies that ensure competitive cost of ownership and SMR for fleet and retail customersReport dealer and company performance vs objectivesIdentify risk of warranty processIssue monthly warranty report and plan expenditureMonitor and update policies and procedures in line with Changan guidelinesSupport development and delivering warranty training programs for internal teams and the entire service network in the beginningTechnical: Experience in setup of training centres, technical support hubs and bodyshop programmes is essential Deployment programmes for technical inductions & training of dealer technical staff to improve overall diagnostic skill and repair capabilitiesAssisting internal and external customer service in the diagnosis of complex vehicles, required specialist technical assistanceProvide technical leadership to field service engineers, dealer technicians and suppliers for roadside assistance and forward vehicle logistics teamsSupport development and delivering technical training programs for internal teams and the entire service network in the beginningOperations: Develop standards that support the warranty and maintenance plan objectivesApproval and processing of payment of all warranty and maintenance claimsEvaluate standards, policies and procedures to ensure accurate and auditable efficienciesWarranty parts scrapping, core parts return managementCompetency & QualificationsA recognised qualification or relevant experience within the automotive environmentSeveral years of technical/warranty/training knowledge, combined with a managerial role and several years warranty claim analysis experienceFinancial experience is essentialAbility to lead, motivate and coach teams and support the wider leadership group in other cost management activitiesExcellent analytical and problem solving abilityAbility to build and maintain effective relationships Passion for improving customer satisfactionExcellent communication skills in German and English – both written & verbalPossess passion for technology and digitilisation in the automotive industry