Customer Service Assistant

🌍 Location: Vietnam (Remote) 💰 Salary: USD 500–600/month + Performance Bonus 🕐 Experience Required: Minimum 6 months in Customer Service (Electronics preferred) 🗣️ Language: Proficiency in Chinese (Required)About the RoleWe’re looking for a Customer Service Specialist who’s passionate about helping users, solving problems, and creating great customer experiences.As part of our UGREEN Vietnam team, you’ll be the voice of the brand — managing buyer interactions, addressing inquiries, and ensuring each customer feels heard and valued. This role is ideal for someone who’s analytical, patient, and detail-oriented, with strong communication skills in Chinese and English.What You'll do💬 Support Customers: Handle inquiries, feedback, and complaints through buyer chats, providing professional, user-focused solutions.⚡ Resolve Issues Promptly: Track, follow up, and ensure all customer concerns are resolved effectively.📊 Analyze & Improve: Conduct data analysis on returns and service trends to identify issues and suggest product or process improvements.📁 Organize Information: Maintain accurate documentation to support the operations and sales teams.🤝 Collaborate Across Teams: Coordinate with other departments to ensure smooth workflows and continuous improvement.🚀 Optimize Processes: Participate in regular reviews to enhance efficiency, workflow, and customer satisfaction.What You'll Bring🎓 Bachelor’s degree or equivalent experience.💼 At least 6 months of customer service experience, preferably in electronics or tech products.🗣️ Proficiency in Chinese (required) and English (a plus).💻 Skilled in Microsoft Office (Excel, Word) and online communication tools.🌟 A proactive, patient, and detail-oriented mindset.🧠 Strong analytical, communication, and teamwork abilities.🔄 Adaptable under pressure with a continuous improvement mindset.Why You'll Love working for us💻 100% Work From Home setup — flexibility and comfort!📈 Performance-based bonuses to reward excellence.🌏 Work with an international team and grow in a fast-evolving consumer electronics brand.🤝 A culture that values collaboration, learning, and customer obsession.