Customer Service (Birmingham Office Based)

About BarberBossBarberBoss is a British challenger brand in personal care, founded in 2020. We design “affordable premium” products across grooming, oral care and hair‑styling for men, women and pets, and sell in 10 European countries (including the UK).We run with a start-up mindset - a small, flat team, weekly all‑hands, and an AI‑first approach that helps us decide fast and ship well. As one of the few direct suppliers to Amazon in our category (Amazon Vendor), we convert insight into action, launching 30-50 new SKUs each quarter, with an obsessive focus on customer experience.We’re also the Official Sleeve Sponsor & Shaving Partner of West Bromwich Albion, now in our third consecutive season. Within 5 years of established we have won awards from prestigious Pure Beauty Award, Women& Home, named as The 2025 Consumer Sector Cross-Border Leader" Award in the Frost & Sullivan Consumer Sector Series Selection presented by Forbes China, recognised as The Times' Regional Rising Stars, independently featured on GQ UK, GQ Germany, The Telegraph, Women's Own and many more.***Please note this is the office based job in Birmingham city centre, Monday-Fri 9:30AM-5PM.***We do not offer sponsorship for this roleCustomer Service Representative Responsibilities:A Customer Service Representative handles customer interaction for an organisation. The top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Prior experiences with Amazon and/or Shopify backend is a plusCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Ability to stay calm when customers are stressed or upset.Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Comfortable using computers, excel, Google work place such as drive, excel, emails, Zoom calls.Past experience working with online customer support is a plusFurther Job Requirements:A Bachelor degree is a must. Master degree is a plus.Being reliable with deadlines and can work under pressures.Know how to use camera for professional photography is highly appreciatedCreate visually stunning website banners and imagery to enhance the online shopping experience for our customers.Experiences with creative job like design, social media can be a big advantage.Good know-how of Canva platform or relevant design tools is a plusKnowledge of fulfilment processes or courier tracking systemsFamiliarity with helpdesk or ticketing systems (e.g. Zendesk, Willdesk)Interest in personal care, grooming, or wellness sectorsWhat You’ll GetA hands-on role at one of the UK’s fastest-growing personal care brandsTraining and support from a close-knit teamClear pathways for growth within customer operations, logistics, or account managementProduct perks and employee discount, company events, football matchesFriendly office environment and a culture of learningJob Types: Full-time, PermanentExperience:Customer service: 2 year (preferred)Marketing: 1 year (preferred)Job Types: Full-time, PermanentBenefits:Casual dressCompany eventsEmployee discount