Customer Service Executive

To apply, please click the Apply button. If this job is no longer available on LinkedIn, kindly send your resume to hoangngoctram.nguyen@gotit.vn. We’re always looking forward to connecting with new talents!-----------Reporting to: Customer Service ManagerI. Company Overview Dayone is the company of Got It (2015) and Scan It (2023) and Dayone has joined hands with SEA’s Loyalty leader to launch a new Loyalty platform Buzz It (2024). Established in 2015, Got It is the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care, etc. Scan It brings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales.  Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty. Buzz It is a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end-to-end solution from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns. At Dayone, we offer more than just an internship; we provide a platform for growth, where you will gain hands-on experience in a fast-paced, dynamic environment. As an intern, you'll have the chance to work with industry leaders, develop your skills, and contribute to meaningful projects that make an impact. If you're passionate, eager to learn, and ready to take on challenges, we want you on our team. Apply now and start your journey with us today!  II. What you need to do  Support: Receive information & support Customer/Merchant via multi channels Hotline, Fanpage, Email,...Survey Customer satisfaction, and collect customer feedback on our service and brand.Random check the store to ensure the knowledge and services of the store about Got It. Other team support in Merchant’s events.Training: Plan and execute training for merchants' CS Team based on the company's requirements.Plan and execute training for the CS team based on the company's requirements. III. What you should have At least 2+ years of experience in relevant positions, preferably in Hotline/Call Center.Proactive, positive, and patient.Good verbal and written English is a plus. Good in Office software. Can work under great pressure. Willing to work on shift (between 7:30 am to 11 pm).IV. Why you'll love working here At Got It, we invest in people who grow with us — and foster a culture that values both personal and professional development. Opportunities to learn and grow through internal training, rotation, and career advancement. ESOP program – grow together and share in the company’s achievements. Comprehensive healthcare with Bao Viet and full statutory benefits. Full gross salary during probation. Annual salary review based on performance.