Customer Service Executive

Key Responsibilities:Handling orders follow-up for import / export shipments (both air/sea freight)Perform Customer service activities, attending to customers’ enquiries, complaintsPrepare quotations when sales are not available for urgent shipmentsWorking closely with Sales & operations divisionsCo-ordination between internal offices / agents & clients for orders follow up via ocean / air import & exportHandling of crosstrade shipmentsDoing bookings of shipmentsPreparing documentations such as permits, bill of lading, billings and pre-alert docs to agentsArranging Custom clearance for customers, and door delivery servicesArrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.Attend and solve customer 's enquiries according to the customers' need and wants.Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.Maintain business relationship with customer.Job Requirements:Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to applyPrefer minimum 0 to 2 years' experience in shipping / freight forwarding.Possess good communication and customer service skills.Meticulous with an eye for details.Pleasant personality with positive working attitude.Interested in data entry and doing documentation.Proficient in PC application (MS Word, Excel).Full-Time position(s) availableWhat we offer5 days work weekMedical & Dental BenefitFriendly working environmentOthers benefit