Customer Service Executive

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!Job Details Job DetailsThis role is in support of Cencora's global logistics and storage services marketed through our World Courier business.We are looking for a new star on our Customer Service team in Ismaning. Under broad supervision of the Customer Service Manager, you will become an integral part of our team, acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.ResponsibilitiesEngage in effective personal communication with customers, colleagues and suppliersMaintain effective relationships with clients and proactively support their complex needsEnsure all shipments and customs requirements are handled according to company and international regulationsCalculate, prepare and present quotes for external and internal customers in line with established guidelines and policiesReact flexibly to deviations in shipments and provide customers with suitable and efficient solutionsGenerate sales leads and collaborate with sales on identification and development of potential and existing accountsRequirementsRequires broad training in fields such as business administration, logistics or operationsFluent in English and GermanEffective oral and written communicationAbility to represent a positive and professional imageAble to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detailStrong problem solving, analytical and investigative skills to bring issues to resolutionFlexibility in working shiftsProficient knowledge of Microsoft Word, Excel, Power Point and OutlookEducationDegree in International Trade, International Business, or related field from an accredited institution.Skills And KnowledgeStrong command of English (written and oral).Ability to work quickly and accurately under time and volume constraints.Strong interpersonal and analytical skills.Ability to resolve customer issues quickly and creatively to improve satisfaction.Strong organizational skills with attention to detail.Ability to take initiative and responsibility.Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.Ability to prioritize workload in a dynamic environment.Self-motivated with the ability to work independently.Strong technical, organizational, planning, and teamwork skills.What Cencora offersBenefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.Full timeAffiliated CompaniesAffiliated Companies: World Courier Switzerland S.A.Equal Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned