Customer Service Executive

About usZofeur is the World's first on-demand platform for all your car-related needs, our on-demandplatform offers a wide range of services, including hiring a personal chauffeur, driving kids toschool, picking up and dropping off your car at the garage, arranging for vehicle inspection,moving your car from A to B, and much more. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 10 minutes.Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.At Zofeur, our aim is to make chauffeur services, luxury services today, a daily necessity.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.Handle customer complaints, providing effective solutions and ensuring customer satisfaction.Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.RequirementsBachelor's Degree3-6 years of operations experience in the transportation industryExcellent written and verbal communication, presentation, and interpersonal skillsStrong sense of initiative and customer service orientationAbility to adapt and achieve targets in a dynamic, fast-paced working environmentExperience with the online marketplace is desirableIdeally a keen interest in the Transportation industry