Customer Service & Logistics Manager

THE ARNOTT’S GROUP ASIA BUSINESS IN MALAYSIACampbell Malaysia is the Regional Hub for The Arnott’s Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott’s Group has a geographical footprint across Total Asia.Campbell Malaysia also supports the region by supplying locally manufactured and marketed brands such as Campbell’s soup, Prego pasta sauces as well as Kimball & Cheong Chan sauces. Asia’s extended range of consumer food brands also include TST, Swanson, GoodTime & Nyam Nyam.They join The Arnott’s Group’s portfolio of brands like Aussie legends Tim Tam & Shapes as well as New Zealand’s favorite Farm Bake Cookies to drive presence in Asia.Position based in Petaling Jaya, Selangor.Job Responsibilities:(a) Operations LeadershipLead the overall customer service, logistics, and order management functions to support Malaysia domestic business (MT, GT) and export markets across ASEAN, UAE, India, Hong Kong, Taiwan, Korea, and Australia.Drive operational efficiency and ensure timely, accurate order processing, shipment scheduling, and delivery.Oversee inbound, outbound, and drop shipment activities, including carrier selection and performance monitoring, to achieve cost-effective and reliable logistics operations.(b) Strategic Planning & ComplianceEnsure full compliance with international trade, customs, and regulatory requirements, including HS code declaration and MOH documentation.Manage and optimize logistics cost, freight spend, and related financial reporting in alignment with company budget and audit standards.Oversee the renewal and compliance of required licenses (LKIM, MICCI, SOLAS) and ensure readiness for annual audits.(c) Customer Relationship & Service ExcellenceAct as escalation point for key customer issues and drive prompt resolution to maintain high satisfaction and long-term partnerships.Monitor service performance metrics (CFR, OTIF, order accuracy, satisfaction scores) and implement improvement plans to enhance service delivery.Foster effective communication with customers, internal teams, and external logistics partners to ensure alignment and transparency.(d) Cross-functional Collaboration & ProjectsPartner with Supply Planning, Commercial, and Finance teams to align logistics operations with sales and fiscal timelines.Participate in new product development (NPD) projects, ensuring operational readiness, stock availability, and on-time market launches.Identify and lead process improvement initiatives to streamline operations and strengthen supply chain performance.freight expenses reports to the finance team, ensuring accuracy, completeness, and timely reconciliation of logistics cost. Responsible for coordinating and supporting the yearly audit process.Responsible for handling ad hoc requests as and when required.