Customer Service Manager in Gurgaon

Looking for a young, dynamic female candidate for customer support who could go beyond the roles of handling customer queries. The candidate will not only learn about how to handle customer queries, but also monitor and analyze customer service metricsKey Responsibilities Handle customer inbound queries through various customer channels. Monitor and analyze customer service metrics and Net Promoter Score for the brand. Collaborate with other departments to ensure a seamless customer experience throughout the entire customer journey. Provide support and input in new product development. Utilize MS Excel to analyze customer data and trends, providing insights to drive strategic decision-making.If you are a proactive and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Join our team at Blue Nectar and be a part of our exciting journey towards excellence in customer service. Apply now!About Company: Blue Nectar is a fast-growing D2C brand in the luxury ayurvedic beauty and wellness space. Started by IIT IIM alumni, Blue Nectar is on a fast-paced growth trajectory across its target markets in India, the US, and the UK.