Customer Service Officer - South West Sport Centre

Competitive Salary: Level 1 $22.06 - 31.57 per hour + 12% superannuation Permanent Part Time (50 Hours per fortnight)Matched Super contributions up to 5%Are you passionate about delivering excellent customer service? If so, this could be the role for you!The City of Bunbury are seeking a friendly, professional, and knowledgeable Customer Service Officer to join our team at the South West Sport Centre. In this role, you will be the first point of contact for our customers, providing a warm welcome and ensuring their experience at our facility is a positive one.This part-time role involves working 50 hours per fortnight, with a flexible schedule that includes early morning shifts starting at 5:30am, late evening shifts ending at 8:45pm, and weekend work.Key ResponsibilitiesGreet and assist customers in a courteous and helpful manner, both in person and over the phoneRespond to inquiries and provide information about our facilities, programmes, and servicesProcess bookings, registrations, and payments efficiently and accuratelyTroubleshoot issues and resolve customer concerns in a timely mannerMaintain a clean and organized front desk areaLiaise with other team members to ensure smooth operationsContribute to the overall success of the sport centreAbout YouExcellent customer service and communication skillsStrong problem-solving and conflict resolution abilitiesProficient in using computer systems and softwareAbility to work efficiently in a fast-paced environmentFlexible schedule to accommodate mornings, evenings and weekendsWhy Work With Us?Meaningful role with visible impact on the communityOpportunities for ongoing training and developmentAccess to great staff benefitsIf you have a proven track record of exceptional customer service, and want to be part of a dynamic team, we would love to hear from you.To ApplyTo download the PD, and to apply for this job go to: https://cityofbunbury.recruitmenthub.com.au/Vacancies & enter ref code: 6823073.Applications Close: 29 October 2025 @ 5.00pm AWSTAll applicants are to provide a current Resume, Covering Letter and statement against the criteria as requested on the online application form. The successful applicant may be required to undertake a pre-employment medical screening prior to commencement.We embrace diversity and inclusion in our workplace and welcome candidates from all backgrounds. We encourage applications from Aboriginal and Torres Strait Islander people, individuals with disabilities, LGBTIQ, and culturally diverse communities to join the City of Bunbury.The City of Bunbury is committed to providing reasonable adjustments for individuals with disabilities throughout the recruitment process. If you require adjustments to the application, recruitment, selection, or assessment process, please contact us at info@bunbury.wa.gov.au or call 08 9792 7000 to discuss your needs.Alan FerrisCHIEF EXECUTIVE OFFICER