Customer Service Officer (Punggol, Sengkang)

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.Key Responsibilities:Customer ServiceAttend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner. Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.Create a warm and high quality customer service experience.Establish rapport and build good relationships with the customers.Work closely with other departments to meet customer needs and enhance service quality.Training will be provided to acquire knowledge of the programmes, services and operation process.AdministrationKeep detailed and accurate records of customer interactions, transactions, and documentation.Process monthly fee payments into the system.Provide support to teachers.Ensure the safety and well-being of all students at the Centre.Ensure smooth operation at centre daily.Any other ad-hoc projects or assignments which might be assigned from time to time.Requirements & SkillsBe able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any fieldProficient in MS Office (Word and Excel)At least 1 year of customer service-related working experienceStrong customer-focused personality and mind-setPleasant and cheerful dispositionExcellent interpersonal communication skills