Customer Service Relations Officer

Company DescriptionThe CircularNet Limited is an innovative digital platform that combines environmental advocacy with social networking. Our mission is to connect individuals, organizations, and businesses dedicated to advancing sustainability and impactful climate solutions. By fostering collaboration within our community, we strive to drive meaningful and lasting change. Join us in creating a brighter, sustainable future through innovative engagement and connectivity.Role DescriptionThis is a full-time remote role for a Customer Service Relations Officer. The Customer Service Relations Officer will manage client relations, address customer concerns, and oversee customer satisfaction initiatives. They will also handle inquiries, provide accurate information, and proactively identify and resolve customer support challenges to ensure a rewarding service experience. Additionally, the role involves maintaining a professional and positive image while being attentive to customer needs.QualificationsInterpersonal Skills and Client Relations experienceCustomer Satisfaction and Customer Support expertiseAnalytical Skills to identify trends and solve issues efficientlyStrong verbal and written communication skillsProficiency in using customer relationship management (CRM) tools and softwareAbility to work independently in a remote environmentBackground in sustainability or environmental advocacy is a plusBachelor's degree in Business, Communication, or a related fieldKey Responsibilities:· Respond to customer inquiries via phone, email, and in-person promptly and professionally.· Build and maintain strong relationships with clients and partners.· Manage customer feedback and ensure client satisfaction.· Support the sales and operations teams by coordinating service delivery updates.· Maintain accurate customer records and documentation.· Promote the company’s sustainability initiatives and services.· Handle complaints with tact, empathy, and efficiency.Why Join Circular Net Limited:Be part of a mission-driven company shaping a cleaner, greener Nigeria.Grow your career in a supportive, forward-thinking environment.Competitive compensation and benefits.Opportunity to make a real impact in the sustainability sector.How to Apply:Send your CV and a short cover letter to jenniferagu62@gmail.com with the subject line: Customer Service Relations Officer