Customer Service Rep 2-China

About KennametalWith over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Responsibilities订单处理：国内客户和国外客户订单的日常处理区分国内客户和国外客户订单，正确将订单录入SAP系统与生产计划确认交期并回复客户跟进订单以确保订单准时发货针对国外工厂发货的订单，及时发送客户清关文件跟客户及时沟通订单出现的相关情况客户投诉处理：协助销售将客户投诉创建在CRM系统里跟相关部门紧密合作跟进投诉并及时处理退换货事宜等客户维护：在CRM系统里创建新客户帐号协助销售日常的客户维护填写客户要求的相关调查表并及时反馈给客户等团队合作：客户服务团队日常事务的合作配合公司的内审和外审事务并及时提供相关资料 协助销售完成询价，报价，账款回收，数据提供等日常工作 完成领导交予的其他相关事务Requirements本科及以上学历，有国际贸易知识和SAP操作经验为佳英语书写能力良好，口语能沟通良好的沟通能力及团队协作能力，工作认真，细心具有一定的抗压能力Equal Opportunity Employer