Customer Service Representative - Canterbury

Customer Service Representative, CanterburyWe have several roles across various branches in the Canterbury regionFull time, Permanent positionVarious rosters, including Monday to Friday and Sunday to Thursday Mō te tūranga | About the Role Taking action now to create a better future — it’s why we show up every day. As a Customer Service Representative, you’ll be the first point of contact for our customers, helping them navigate life’s financial moments with care, confidence, and clarity.Whether it’s in person or through our virtual channels, you’ll be solving problems, offering reassurance, and making things simple. From online banking hiccups to card disputes and regulatory queries, you’ll work in a fast-paced environment where no two days are the same. Your ability to stay calm, think on your feet, and deliver a great experience will make all the difference.Nā tāu rourou | What will you bring? We’re Looking For Someone Who’s Confident, Curious, And Committed To Doing What’s Right For Our Customers. You’ll BringAt least 2 years’ experience in customer service and administration, ideally in banking or a related fieldAn understanding of financial services, including compliance and regulatory requirementsThe ability to juggle multiple priorities in a dynamic, fast-moving environmentComfort with digital platforms and the ability to guide customers through themA knack for solving problems, staying composed under pressure, and adapting to changing needsA tertiary qualification in Business or Finance is preferredWestpac Hei Wāhi Mahi | Working at Westpac BenefitsAs well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, and lifestyle benefits in the market along with:4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your bestAdditional purchased leave options up to 4 weeks per yearBanking benefits, insurance discounts and superannuation schemeCareer growth – we promote internal capability; we have programmes that recognise star performersGenerous parental leave – and top up government paid parental leaveSchool holiday subsidy - help you balance work and family during school holidayEnvironmental and community care programmes Ko mātou tēnei | Our OrganisationAt Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!Tono mai ināianei! | Apply Now!Apply today with your CV and Cover Letter.The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.Mahi tahi tātou, kaha ake tātou | Together GreaterApplications Close26 November 2025