Customer Service Representative - February 2026 Intake

We're Civica and we help governments deliver critical services for citizens all around the World. From local government to federal government, to education, to health and care, over 5000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.About the role:Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety.Our Customer Service Representatives are the first point of contact for customers who need help understanding their options or taking action to manage their fines.Fines can be scary or confusing for some customers and this critically important role provides you with the opportunity to make a positive difference in a customer's day. We absolutely love the feedback we get from our customers telling us how our team have helped support them!Start Date: Monday 2nd February 2026 Rotating Roster - Monday to Friday 8:00am - 6:30pm- No weekend, public holiday or night shiftsCommence training and working in our Melbourne CBD office conveniently located next to Flagstaff station and then Work from Home after successful completion of training and having reached base performance standardsHybrid Work Environment - Come and enjoy our newly renovated office space with your workmates and/or spend up to 90% of your time working from home. Whatever the right balance is for YOUPermanent, Full-time role offering a starting salary of $72,828.97 (Inclusive of super)Terrific benefits including up to 15 weeks of paid parental leaveSkilled and friendly support network including Team Leaders and subject matter expertsWe grow our own! Fantastic opportunity for future career development in either operations or software developmentRequirementsWhat we are looking for:A passion for providing outstanding customer serviceComfortable navigating computer systems or programsCan understand and follow a documented processStrong interpersonal and communication skillsSelf-motivated and driven to achieve goalsTeam focused and flexibleRecruitment Process: If your experience looks like a good match, our recruitment team will send you an email invite to book in an initial screening with one of our Talent Acquisition specialistsIf successful, next, you will be invited to attend one of our Assessment Centres completed in our Melbourne CBD Office. These will usually happen on Tuesdays & Thursdays. If successful, final round will be a virtual interview with one of our current Team Leaders. These will happen on Wednesdays and Fridays. These roles will be filled quickly. Don't miss out, apply today!