Customer Service Representative -Full Time

Customer Service Representative – Entry LevelGO2 Delivery – Virginia Beach, VA.Full-Time | On-Site | $17.00/hour | Monday–Friday | 9:00 AM – 5:30 PM💡 Job SummaryJoin GO2 Delivery as a Customer Service Representative and be the first point of contact for customers and couriers in a fast-paced logistics environment. Earn $17.00/hour while learning the ins and outs of courier operations. This entry-level, on-site position offers hands-on training and a clear path to Dispatch, Operations Coordinator and beyond.About GO2 DeliveryGO2 Delivery is a fast-growing courier and logistics company providing reliable, efficient, and customer-focused delivery services across the region. We pride ourselves on professionalism, teamwork, and a commitment to exceptional service — and we’re looking for dependable, motivated individuals to grow with us.About The RoleWe’re hiring an entry-level Customer Service Representative (CSR) to join our on-site operations team.In this role, you’ll be the first point of contact for customers and couriers — answering calls, handling delivery inquiries, and helping resolve issues as they arise.This is an excellent opportunity for someone looking to start a career in logistics, dispatch, or operations with room to grow into a Dispatch Operations Coordinator role and beyond.Key ResponsibilitiesAnswer incoming calls and emails from customers and couriers professionally and courteouslyProvide accurate updates on delivery status, pickup times, and order detailsServe as the main point of contact between clients and couriers when issues ariseAssist customers with scheduling new deliveries, changes, and cancellationsDocument call details, order notes, and updates in the company’s dispatch or CRM systemEscalate service issues or delivery delays to dispatch or management as neededMaintain professionalism and empathy in time-sensitive situationsSupport dispatch and operations staff to ensure smooth, timely serviceQualificationsHigh school diploma or equivalent (Associate or Bachelor’s degree a plus)Strong verbal and written communication skillsExcellent phone etiquette and attention to detailAbility to multitask and stay calm under pressureBasic computer proficiency; familiarity with CRM or dispatch software a plusPrior customer service, call center, courier, or logistics experience preferred — but not required (we provide full training)Dependable, team-oriented, and eager to learnWhat We OfferStarting pay: $17.00 per hourFull-time, on-site position (Monday – Friday, 9:00 AM to 5:30 PM)Paid training and hands-on supportCareer advancement opportunities (next step: Dispatch Operations Coordinator)Supportive, team-driven work environmentOpportunities to grow with a rapidly expanding logistics companyWhy You’ll Love Working HereIf you enjoy helping people, solving problems, and working in a fast-paced, team-oriented environment, GO2 Delivery is the perfect place to build your career. We value reliability, communication, and customer focus — and we reward growth from within.Apply TodayStart your career in logistics and customer service with a company that values your potential.Apply now to join GO2 Delivery as a Customer Service Representative!Powered by JazzHRzp0zs6DXdz