Customer Service Representative

Aster is the foremost decentralized exchange for crypto derivatives on major blockchains like BNB Chain and Arbitrum. Offering both order book and on-chain perpetuals, Aster empowers traders and stakers with unparalleled opportunities. Elevate trading with up to 1001x leverage, zero slippage and competitive fees. Amplify liquidity provider (LP) returns with the highest yield among perpetual trading platforms with majority-stablecoin LP pools.Job Responsibilities:Handle high-volume live chat and ticket requestsProvide accurate, valid, and comprehensive information to usersFollow communication procedures, guidelines, and policiesCollaborate with other business units, accurately documenting customer requestsManage complaints, provide timely and effective solutions, and follow up to ensure resolutionGo the extra mile to engage customers and enhance their trading journeyJob Requirements:Minimum 1 year of experience in customer service, preferably in finance, crypto, or e-commerce industriesCollege degree or aboveBilingual proficiency in English and Mandarin is required for effective communication with international users and stakeholdersPrevious experience in cross-functional or technical support will be a strong advantageHigh level of honesty and integrity; proactive, meticulous, and team-orientedAbility to work under pressure, with strong communication skills and a drive to exceed expectationsPassion for customer service and willingness to work under flexible shiftsPositive interest in the crypto and Web3 industry