Customer Service Representative

Job DescriptionBlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.The OpportunityOur Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Archerfield, QLD. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.In this diverse and challenging role, you will support our team by managing enquiries from customers face-to-face, and via phone and email.What Will You Do?Providing Tailored Solutions To Our Customers, You Willinteract with our customers face-to-face via phone and email, as well as manage quotes and queriesprepare and enter customer orders into our operating systemcollaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceededcoordinate and manage the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage ordersmanage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experienceMore About YouYou are someone who demonstrates behavioural flexibility to enable collaboration with a mix of personalities and behavioural styles. Along with your ability to understand and uncover customer needs and transforming these into improved service offerings, you'll bring:a commitment to your own safety and well-being while caring for othersexcellent communication, negotiation and interpersonal skillsstrong customer focus with the ability to resolve issues effectively and efficientlythe ability to pick up new and custom IT systems quicklya proactive approach in building constructive and effective relationshipshigh attention to detail and ability to complete multiple tasks simultaneouslyWhy BlueScope As We’re Creating Strength For The Future Through Our People, Products And Solutions, BlueScope Gives You Opportunities To Innovate, Learn And Grow With The Business, Supported By Inclusive Leadership And a Positive, Passionate Team. At BlueScope, You’llLearn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways. Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen. Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” Come and discover us at www.bluescope.com/auscareersJoin us, creating strength for the future.Applications close 24 November 2025