Customer Service Representative

Are you looking for a CAREER you can be passionate about? Do you want more out of life than just the status quo? Do you want to be a part of a thriving company in a growing industry? If the answer is YES, then we want you at Circle Logistics!Why Join Circle:Our motto is #workhardplayhard. We provide a competitive pay package for our team members so that you can perform at the highest level, prosper and enjoy life. At Circle, we function as a team, help each other out, and recognize what it takes to make those everyday victories possible.Who We Are:Circle Logistics is a 3rd party logistics firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We have been in business for 10 plus years and have grown into a half a billion dollar company with 500+ employees in the booming transportation industry that never takes a night off. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions.What We Are Looking For:As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!Position: Driver Services Representative ($1150/monthly salary)**Company: Circle Logistics*Urgent HiringAs Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction. Circle has 1st, 2nd and 3rd shift availability.Responsibilities:Enter new load orders into our proprietary web-based softwareInitiate “check calls” to track and trace drivers on all pickups and deliveriesCommunicate internally correspondence with drivers to ensure accurate documentationClosely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delaysMaintain and collect proper paperwork for each shipmentWork cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issuesMaintain an outbound call volume of 100 calls per daySkills/Abilities:1-3 years of work experience in dispatch or logistics, customer service, operations, data entry, call center.Must have strong attention to detailAbility to prioritize, balance, and organize information while completing multiple tasks.Above average proficiency in Google Drive and Microsoft SuiteExcellent written and verbal communication skillsExcellent teamwork skillsProfessional Proficiency in the English languageEducation and Experience:High school diploma or equivalent requiredAssociate's degree preferredCall center experience is a bonusBenefits:Full-time: 40 hours per weekUnlimited growth potentialOn-site training and career development