Customer Service Representative

Job descriptionCustomer Service RepresentativeJob Status: Full-Time (Days)Job Timings: Business hours Job Description:Want to work in an environment where your efforts are much appreciated and you’re not “just a number”?Want to work in a fun friendly environment rather than a corporate culture?Want to work in one of Canada’s 50 Best Managed Companies for the last seventeen years?If you answered yes! Then, Conestoga Cold Storage Limited is seeking a full time Customer Service Representative.The successful applicant will have an opportunity to work in a fully automated, fast paced, dynamic and exciting environment full of innovation and state of the art technology. We are looking for individuals with strong drive, commitment to cultivating their skills and grow within our company! Duties and ResponsibilitiesRespond promptly and professionally to customer inquiriesProcess orders from customersMaintain records of all customer service transactionsRetrieve data (i.e. account information) from systemAssist customers with standard account-related requestsProvide information about service availability, charges and service conditionsAdvise customers about inventory and order/shipment statusResearch and resolve customer discrepancies, acting as the customer liaison between departments when necessaryCollaborate closely with other departmental staff to coordinate account activitiesInvoicing customersDealing with drivers and providing excellent customer servicePerform other office duties as assignedREQUIREMENTSHigh school diploma or equivalent (Required)Previous customer service experience in shipping/logistics (Preferred)Effective communication skills both oral and writtenStrong attention to detailAbility to successfully work both independently and as part of a teamBilingual (English and French) would be an assetAbility to multitask and set prioritiesAbility to work under pressure with minimal supervisionExceptional conflict resolution, negotiation, and objection handling skillsHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentComputer literate, including effective working knowledge of MS Word, Excel and e-mail.Compensation and BenefitsCompetitive wageGroup medical and dental insurance benefits sponsored by companyCompany sponsored pension plan, with employer matched contributionsPaid birthday offVarious company events throughout the year, including a summer picnic, BBQ’s, etc. Conestoga Cold Storage is committed to diversity and inclusivity in the workplace. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.While we welcome all applications, we are only able to contact those candidates who are currently under consideration.