Job Description
Company DescriptionNexGen Solutions is a software development company specializing in custom website development, NexGen Solutions is a technology-driven company that powers businesses with custom software, web applications, and CRM systems. Alongside our digital solutions, we operate a premium limo and transportation service focused on reliability, comfort, and customer satisfaction. Our team combines cutting-edge technology with exceptional service standards to ensure a seamless experience — whether booking a ride, managing dispatch operations, or providing client support. We believe in innovation, professionalism, and creating smooth journeys — both on the road and in business.Role DescriptionWe are seeking a Customer Service Representative (CSR) Dispatcher to join our team full-time at our Lahore office. In this role, you’ll be the key connection between our customers, drivers, and operations team. You will handle ride coordination, respond to customer inquiries, resolve issues efficiently, and ensure every client enjoys a smooth, professional experience.QualificationsPrior experience in customer service or dispatcher roles (transportation industry preferred)Strong communication and interpersonal skillsExcellent problem-solving and conflict resolution abilitiesAbility to multitask and remain calm under pressureStrong organizational and computer skillsCommitment to providing outstanding customer experiencesAbility to work on-site in LahoreLocation: DHA Rahbar, Lahore
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