Customer Service Representative

Job Title: Customer Service Representative· Location: Herlev Denmark 5days onsite· Contract: 1 year (Possible extension)SummaryWe are looking for a Customer Service Representative where we handle all inquiries from customers and users of elevators - including calls via alarms in the elevators. This ad is not for our customer service center, but for our client’s customer service center where they handle all inquiries and not us, for their elevators (products) and not ours.Key ResponsibilitiesThe main tasks will be:· Answering telephones· Receiving/Forwarding Calls· Answering alarms· Feedback to customers· Receiving and registering guests· Receiving, processing, and forwarding email from team mailbox· Creation of work orders· Communication with the elevator technicians· Maintain a mechanic overview after information from the Service Managers· Miscellaneous administrative ad hoc tasks· Possible to work shifts in case if neededMust have skills:· Must be Norwegian speaking· Norwegian speaking Customer Service RepresentativeAbout DexianDexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.