Customer Service Representative

Required Skills & Experience:• 2+ years of experience in customer service, administrative support, and account/relationship management.• Proven ability to manage multiple priorities independently in a fast-paced environment.• Strong proficiency with Windows PC, Microsoft Excel, Outlook, and Teams.• Excellent verbal and written communication skills with a customer-first mindset.•Demonstrated ability to build and maintain professional relationships with clients and internal teams. Preferred Qualifications:• College degree or equivalent work experience.• Familiarity with payment processing and platforms, systems, and operational areas.• Adaptability in dynamic environments with shifting priorities.• Strong analytical and problem-solving skills. Job DescriptionOverview: In this role, you will serve as a key liaison between Internal teams supporting merchants and our warehouse operations teams, ensuring timely resolution of issues while fostering strong relationships. The right candidate will be able to combine problem-solving and communication skills to minimize service disruptions and help to enhance merchant satisfaction. This position requires a proactive approach to account management and a commitment to delivering high-quality support within defined SLAs. What You’ll Do:• Act as a primary point of contact for internal inquiries, ensuring resolution within SLA and maintaining strong client relationships.• Collaborate with internal operations teams to troubleshoot and resolve merchant issues efficiently.• Analyze incoming requests to identify root causes and recommend process improvements.• Communicate clearly and professionally with internal stakeholders.• Provide timely reporting, follow-up, and escalation of issues to appropriate teams.• Maintain accurate documentation of internal interactions and resolutions.•Work in an office environment, primarily at a desk using a computer for data analysis and communication.