Customer Service Representative

Job DescriptionJoin us in driving connectivity forward!At One Mobility Group, we bridge worlds—combining nearly a century of German automotive engineering precision with the innovation power of the globe's largest electronics and ICT manufacturer. This unique positioning makes us the strategic partner for end-to-end mobility solutions—from initial concept design to large-scale manufacturing. Our comprehensive portfolio spans the full spectrum of electrified mobility, including power distribution systems, high- and low-voltage modules, safety components, and advanced charging solutions. We specialize in integration expertise that seamlessly connects data, power, and sensing – redefining what’s possible in intelligent, connected mobility.At One Mobility, you will join a vibrant international team of 10,500 people, working together in 17 countries across Europe, Asia, North America, the Middle East, and Africa. Step into a culture where inclusivity is the foundation, where your ideas are trusted and supported, your passions are nurtured, and the spirit of collaboration is encouraged.We move fast, think differently, and empower our people to deliver breakthrough solutions.We are looking forCustomer Service Representativefor One Mobility Shanghai at Songjiang areaYour tasks:Arrange daily delivery. Regularly check with operations and communicate delivery schedule to customer. Regularly update PO and release record, verify available raw material and production capacity availability, feedback shortage information to customer. Focus on raw material inventory and the status of the feed, coordinate with customer production plan in time to avoid causing customer stop line. In a timely manner to invoice and customer information of make out an invoice to finance, and follow up timely make out an invoice and payment collection, reduce inventory. Timely analysis customer order change and keep communication with customer on order fluctuation, inform related order information to related departments, provide suggestion on future forecast adjustment. Daily customer email follow up. Customer complaint feedback to related departments, arrange refund and replenishment in time. Other work arranged by superior. Job RequirementsCollege graduate or above, marketing or car automation related major. Customer management. 1-3 years of relevant experiences. Know about the customer order management process. With strong cost-conscious. With strong communication skills and negotiation skills. Our OfferIndividual promotionCorporate benefits program with many attractive offersGlobally operating group of companiesFlat hierarchies and short decision-making processesIndependent and autonomous workAre you interested?We are looking forward to receive your application via our Homepage. If you have any questions in the meantime do not hesitate to contact us. Please apply online and use our web portal at onemobility.recruitee.com.FIT Voltaira Electric Shanghai Co.,LtdNo.106 , Qianpu Road,Songjiang Area,Shanghai, ChinaContact person: Mr. ZhangTelephone: +86 13072100054E-mail: jun.zhang@voltaira-group.comwebsite: www.onemobility-group.com