Customer Service Representative

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.ABOUT THIS ROLEThis role will be responsible for providing exceptional service to our Polish Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.ROLES & RESPONSIBILITIESRespond promptly and professionally to inbound calls and emails from Polish/Spanish-speaking customers regarding their transactions, needs, or issues.Listen actively to customers, empathize with their concerns, and provide practical solutions in Polish/SpanishBuild and maintain strong relationships with Polish/Spanish-speaking customers and colleagues based on trust and reliability.Utilize company software and tools effectively to assist Polish/Spanish-speaking customers and maintain accurate records.Adhere to departmental metrics and goals while consistently delivering excellent customer service.Make appropriate product or service recommendations to Polish/Spanish-speaking customers based on their needs.POSITION REQUIREMENTSHigh school diploma or equivalent (college education preferred).Proficiency in English, Polish and Spanish languagesMinimum of 1 year of experience in customer service or call center roles.Proficiency in MS Office and internet navigation.Ability to work flexible schedules and adapt to changing priorities.Customer-focused mindset with attention to detail and problem-solving skills.Ria Money Transfer offers a competitive salary and benefits package. Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, Paid Vacation/ Sick Leave and more. Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: http://www.riamoneytransfer.com/The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.