Customer Service Representative

Sumsub is a leading full-cycle verification platform that enables scalable compliance.From identity and business verification to ongoing monitoring, our platform adapts to your risk appetite and market demands, ensuring global compliance. Customize analytics and workflows with our no-code interface.Trusted by over 4,000 clients across fintech, crypto, transportation, trading, e-commerce, education, and iGaming—including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo.We are looking for a Customer Service Representative. Join Sumsub's team!Your role and tasks:Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German).Safeguard data, ensuring confidentiality and security.Adherence to legal regulations and company standards.Paying attention to detail and precision when carrying out tasks.Continuous updating of knowledge and skills in line with industry and regulatory changes.Only inbound calls, no outbound calls, chats or emails required.No customer support or complaint handling required. Simply guide the user through all necessary steps.About you:Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible.Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German.Good communication skills.Ability to navigate a large amount of information.Able to have days off during the week instead of the weekend.We offer:Full-time position that requires only ~35 working hours per week, plus paid breaks.Convenient work schedule: morning, evening, or night shifts & a floating weekend system that can be conveniently adjusted to your study schedule or personal life.Performance bonuses.Working with a product that matters. Our technology helps protect millions of users of online services worldwide.20 days of paid vacation leave.Let’s make the online world a safer place together!We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.