Customer Service Representative/Supervisor

THE ROLE:We’re seeking an experienced customer service superstar to join our team! You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable.KEY RESPONSIBILITIES (including but not limited to):Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews. Owning and resolving customer requests with empathy, speed, and accuracy. Sharing expert product knowledge to guide customers on product fit and style. Investigating and troubleshooting complex issues alongside other teams. Managing high volumes of tickets while maintaining top-notch quality. Constantly looking for ways to improve processes and elevate the customer experience. ABOUT YOU:Experienced in customer service (contact centre experience a plus). Confident multitasker who thrives in a fast-paced environment. Strong communicator - friendly, clear, and customer-obsessed. Proactive, adaptable, and solution-focused with strong attention to detail. The ability to be able to pivot and adapt quickly to change. Excited by growth, change, and helping others succeed. Experience with Zendesk and/or Shopify highly regarded. Available to work a Sunday to Thursday roster cycle. THE BENEFITS:A supportive and inclusive work environment.Be a part of a company dedicated to making a positive impact, and is a proud B Corp-certified company.Competitive remuneration and employee discounts.Well-being program (EAP, yearly free flu vaccinations, and company-funded paid parental leave).Company-run activities, dinners, and events.ABOUT BARED:Great-looking, seriously comfortable shoes are what we do. As a certified B Corp, we believe in doing business better – for the planet and for its people. Our people are our greatest asset, and we’re growing fast; you’ll join a passionate and fun team, where you genuinely have a voice and can make an impact.