Customer Service Representative – Travel Application

Customer Service Representative – Travel ApplicationJob Responsibilities:Communicate with customers via outbound calls, inbound calls, emails, chat, and messages to assist with travel advice, accommodation inquiries, cancellations, changes, and complaints.Provide accurate, valid, and complete information using appropriate tools, methods, and processes.Ensure high-quality customer care and a positive customer experience.Salary & Benefits:Average monthly income: 10,000,000 – 12,000,000 VNDBasic salary: 7,500,000 VND/monthMeal allowance: 500,000 VND/monthNight shift allowance: 30% of basic salaryJob allowance: 1,000,000 VND/month (applies to “Phone Line” after 2-month probation)KPI bonus: 900,000 – 1,200,000 VND/monthFull salary during 2-month probation13th-month salary14 annual leave daysFull social & health insurance, 24/7 accident insuranceAnnual health checkModern, international, and professional working environmentWork Schedule:2 days off per weekRotating shifts 24/7, 9 hours per shift (including 1.5-hour break)Day shifts: 07:00–16:00 | 09:00–18:00 | 12:00–21:00 | 13:00–22:00Night shifts: 19:00–04:00 | 20:00–05:00 | 21:00–06:00 | 22:00–07:00Location:QTSC1 Building, Quang Trung Software City, District 12, Ho Chi Minh CityRequirements:High school graduate or equivalent (higher education is a plus)Proficient in English (speaking, listening, writing, and reading) – 100% English working environmentContact:Ms. Thắm – 0763931013Email: thihongtham.nguyen2@concentrix.com