VIP Host CS (Relocating to Sri Lanka)

Work Schedule: Shift-Based (4 days a week)Report to: VIP ManagerWork location: Colombo City, Sri LankaJob Purpose: This role is ideal for individuals who are passionate about online gaming, enjoy interacting with people and have the ability to offer exceptional service to top-tier customers.Job Responsibilities:VIP Support: Provide personalized, high-level customer service to VIP players via chat, email, and phoneCustomer Support: Resolve inquiries via chat, email, or phone, ensuring swift issue resolutionIssue Resolution: Address and resolve player concerns, ensuring a quick and seamless experienceReporting: Track VIP activity, trends, and provide feedback to senior managementVIP Engagement: Foster a positive gaming community and ensure VIP player satisfactionRequirements:Experience in Customer service or VIP management in the online gaming industry preferredVietnam Speaking. Be able to understand and speak basic EnglishStrong communication, problem-solving, and CRM tool proficiencyDetail-oriented, proactive, able to work under pressure and independent.