Customer Service Representative

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.Main ResponsibilitiesCommunicating with customers & ensuring customer satisfaction on emails & live-chatHandle customer queries professionally, provide knowledgeable solutions and follow up as requiredEnsuring customer profiles & communication is documented Working with the returns team on processing returns & faulty replacementsAssisting with warehouse duties and stock managementProvide backup and support to other Customer Service team members as/when requestedRequirementsPrevious customer service experience (either online or in-store)Strong organisational skills, ability to multi-task & show initiative Experience in a fast paced working environmentExcellent communication skills Excellent attention to detailStrong grammar skillsComprehensive computer skills with an iMACBenefitsGenerous monthly clothing allowance + ongoing discounts Fun events throughout the year Exciting career opportunities Full Access to our in office White Fox Active GymKitchen stocked with goods and treatsEAP available for all employeesWorking with one of Australia's fastest growing fashion companies