Customer Service Representative (wholesale)

Position Overview The Customer Service Representative - Wholesale - will serve as a key point of contact for Re/Done’s global wholesale accounts, providing day-to-day support related to order management, shipping updates, and account maintenance. This role works closely with the sales, logistics, and warehouse teams to ensure accurate, timely, and professional service to all wholesale partners. Key Responsibilities Customer Service & Order Management Act as the primary contact for wholesale accounts regarding order status, shipping updates, and delivery timelines Support wholesale order management from entry to delivery, collaborating with operations teams to ensure accuracy Communicate shipping schedules, delays, or pull-forward opportunities to wholesale customers Process order changes, cancellations, and updates within ERP systems (WinFashion) Assist with drop shipments, cross-dock shipments, and direct-to-vendor deliveries as needed Manage credit card processing, wire payment coordination, and factor account communications Troubleshoot EDI order issues and ensure order transmission accuracy Assist with chargeback prevention and resolution Maintain accurate customer account information and order history Logistics Coordination & Documentation Verify shipment bookings from factories with freight forwarders and confirm schedules Route outbound wholesale orders based on retailer-specific requirements and shipping windows Submit ASN (Advance Shipping Notices), CUT POs, and updated style catalogues to Warehouse Management Systems (WMS) Review and resolve issues with packaging, labeling, and customs clearance to ensure smooth international and domestic shipments Liaise with logistics partners, 3PL warehouses, and freight forwarders to track and troubleshoot shipments Manage order routing, delivery scheduling, and VAS needs Qualifications 1+ years of experience in wholesale customer service, order management, or account coordination — fashion or consumer goods industry preferred Strong understanding of wholesale fulfillment processes and logistics coordination Experience with ERP systems, preferably WinFashion, and wholesale routing platforms Familiarity with EDI platforms and order flow Proficient in Excel and basic reporting tools Detail-oriented with excellent organizational and communication skills Ability to manage multiple priorities in a fast-paced environment Based in or able to work on-site in Downtown Los Angeles (DTLA) Why Join Re/Done? Opportunity to shape operational processes in a fast-growing, globally recognized fashion brand Collaborative, entrepreneurial work environment Competitive salary and benefits