Customer Service Specialist - Commercial Lines

Behind every successful business is a partner they can trust - someone who helps protect what they’ve worked hard to build. That’s what we do at Stanton Insurance. For over a century, we’ve been helping companies safeguard their future with honesty, reliability, and expertise our clients can count on.We’re seeking a Commercial Lines Customer Service Specialist (CSR) who takes that same approach - someone who values accuracy, builds strong relationships, and understands that exceptional service is built on trust.In this role, you’ll help clients feel secure in their coverage by managing policies, processing endorsements, handling renewals, and ensuring every detail is handled with care and professionalism.What We OfferWe believe great service starts with taking care of our people, and that means investing in your success from day one. With a salary starting at $65,000 plus performance-based incentives, you’ll also enjoy:Comprehensive health insurance, dental insurance, retirement plans, and paid time offOngoing training and support for professional certifications (CISR, CIC, ACSR)A collaborative, supportive and growth-minded culture Hybrid or remote flexibility What You’ll Be Working OnManage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and careServe as the go-to contact for commercial clients, answering questions about coverages, billing, and claimsCollaborate with producers and account managers on quotes, applications, and risk assessmentsWork directly with carriers to ensure policies are issued, modified, or renewed correctlyConduct policy reviews and audits to spot coverage gaps and recommend improvements You’ll Thrive Here If You:Have a minimum1-3 years of experience in commercial insurance or account management High school diploma required; associate or bachelor’s degree in business, finance, or a related field preferredHold or are willing to obtain a Property & Casualty (P&C) licenseBring strong knowledge of general liability, property, auto, workers’ comp, and umbrella policiesExcel at communication, multitasking, and building client relationshipsAre tech-savvy and comfortable using systems like Applied Epic, AMS360, or VertaforeTake pride in accuracy, problem-solving, and staying calm under pressurePowered by JazzHRCyaQuMPdWB