Customer Service Specialist

The resource within the Customer Service team will be responsible for the following activities:Entering, managing and receiving customer orders through Corporate Management SystemEnsure customer support for all information and/or questions about the order process (order entry and confirmation, stock checks and delivery management with different contractual conditions)Ensure the achievement of Customer Satisfaction by coordinating with other company functionsEnsure accurate document management of customer records, new articles and price listsSupports and monitors the order book through regular ReportsSkills3/5 years of experience in similar rolesExcellent knowledge of the English LanguageAccuracy, planning and organizationGood relationship and communication skillsTeam Working, Proactivity, Problem Solving Good knowledge MS OfficeEducationDegree in Economics / Languages or related areasLocation:Parma - HQAbout UsBormioli Pharma operates in a very close partnership with the pharmaceutical industry and all the companies that are shaping the future of healthcare.An acknowledged world leader in the packaging sector, Bormioli Pharma serves the pharmaceutical and biopharmaceutical market with an integrated offer of bottles, closures and accessories, using advanced materials and technologies.Being part of Bormioli Pharma means working in a stimulating environment, where innovation is at home and where every talent can express itself to the best of its potential thanks to the mix of skills guaranteed by the different professionalism employed. An environment where passion and commitment shine, and where initiative, proactivity, autonomy and flexibility are promoted.Equal Employees OpportunityIn Bormioli Pharma we strongly believe in inclusiveness and diversity as an enrichment factor.For this reason, Bormioli Pharma does not discriminate in the Recruitment & Selection and related placement of personnel on grounds of race, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, family status or other factors not related to merit.Personnel search and selection agenciesBormioli Pharma S.p.a. and its Affiliates do not accept unrequested assistance from search and selection companies for employment opportunities. Personnel Selection and Recruitment Agencies and persons represented by an Agency that is not a preferred supplier are not authorized to submit profiles, applications or CVs, nor to forward CVs directly to employees or any other company office, and such submissions will be considered as unsolicited. Any unsolicited CVs, including those sent to the Human Resources Department, will be considered as property of Bormioli Pharma S.p.a..Bormioli Pharma S.p.a. is not responsible for any fees related to unsolicited CVs or applications and explicitly reserves the right to contact candidates submitted with such CVs or applications. No fee will be paid in case of employment of the candidate by Bormioli Pharma S.p.a. and its Affiliates to the Agency with which no pre-existing agreement is in force.It is permitted to download and/or copy parts of the content of the advertisements related to open positions for personal and non-commercial use only, in particular it is prohibited to i) modify or alter the content in any way and ii) distribute, modify, transmit, reuse, republish or use the text, image and video for public or commercial purposes without prior written authorization obtained from Bormioli Pharma S.p.a..