Italian Speaking Customer Service for Transportation Company in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top-notch customer service. In this position, you will assist Italian-speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.Key ResponsibilitiesRespond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in ItalianAssist customers with booking processes, changes to reservations, and cancellation policiesProvide accurate information about routes, pricing, and service optionsResolve customer complaints and concerns professionally and promptlyDocument all customer interactions effectively in the CRM systemCollaborate with operational teams to ensure optimal service deliveryStay updated on transportation regulations and company policies to provide accurate assistanceRequirementsFluency in Italian (both written and spoken) is essential; proficiency in English or Greek is an advantagePrevious experience in customer service, particularly in the transportation or travel sector, is preferredStrong communication skills and a friendly demeanorExceptional problem-solving abilities and a commitment to customer satisfactionAbility to handle high-volume inquiries in a timely mannerProficient in using customer service software and CRM applicationsWillingness to work flexible hours, including weekends and holidays as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..